FAQ

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I got a letter from NagraStar accusing me of piracy, what do I do?

First of all, keep in mind that this letter is not a scam. When NagraStar settles with pirates who operate online services that sell illegal content, we commonly receive transaction evidence of all the sales made to end users and secondary resellers. NagraStar uses this information to send letters and emails proposing a settlement amount to avoid litigation. These settlements are necessary for television providers to recoup the loss resulting from potential customers that resort to watching illegal content. Many who receive our letters have no idea that they were watching stolen content, due to the fact that many of these piracy sites don't admit to selling stolen content which could drive away potential customers.

To avoid litigation and a possible lawsuit, it is extremely recommended that you call one of the numbers listed on your letter. Please call 1-844-728-7226 or 787-945-7102 for Puerto Rico; or email us at [email protected]. One of our associates will gladly speak to you in either English or Spanish during 8 AM - 4 PM Mountain Time (UTC - 07:00). Choosing to ignore this letter will result in your referral to our legal team. This usually leads to a lawsuit, which results in a judgement that is public record. In court, every illegal purchase made can carry a hefty fine of up to $10,000. It is in your best interest, as well as NagraStar's, to settle this matter outside of court with a pre-suit settlement offer to avoid heavy fines and to keep this matter confidential.

Generally NagraStar accepts $3,500 from those who have purchased illegal content and $7,500 from those who have resold illegal content as suitable settlement offers. NagraStar also is open to negotiating the settlement amount. Piracy equipment such as set-top boxes and streaming devices can be sent in to lower the settlement amount. We also accept piracy forum credentials in the form of a username and password. If you are experiencing financial difficulties or hardships, our team will work with you to create a personalized monthly payment plan. Please don't ignore the letter. Send us a call at 1-844-728-7226 or 787-945-7102 (Puerto Rico), email us at [email protected], or send a letter to the following address:
NagraStar LLC
Attn: Bert Eichorn
90 Inverness Circle East
Englewood, CO 80112

Should I hire a lawyer or attorney to represent me for this settlement?

Of course you may choose to have a lawyer represent you for this matter, but please remember that NagraStar is not responsible for any lawyer or attorney fees as a result. NagraStar also requires a letter of representation stating that your lawyer/attorney agrees to represent you in this legal matter.

What does NagraStar define "piracy" as?

NagraStar specifically focuses on battling piracy that allows others to illegally obtain programming from DISH Network and Bell TV. For a more comprehensive definition of what we consider piracy, please check out our What is Piracy? page.

Who is NagraStar?

NagraStar is a subsidiary of DISH Network and Kudelski Group. The NagraStar Field Security & Investigations Department researches and investigates re-sellers who sell devices and fraudulent subscriptions that enable the theft of DISH Network programming. The investigations also include end-users who purchase and view DISH Network programming illegally, without authorization or submitting proper payment to DISH Network.

How do I know this is not a scam?

NagraStar has several resources that prove our legitimate business. If you received a letter, please review the page sent with it, titled "Who is NagraStar?". You can also click on the provided link in case if you don't have this page. Online, you can find several articles and public lawsuits that validate NagraStar's relation with DISH Network. If applicable, NagraStar will include a judgement from your state with your letter. This judgment was awarded to NagraStar in Federal Court with facts and evidence similar to your case. You can also check out our Statements of Compliance page found in the top navigation bar to see apologies and statements from real pirates that ignored the letter from NagraStar.

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